Company news
    OEM & ODM Services
    How to become a dealer?
    Why Auplex Kamado?
     Your current position:Home >> Service >> FAQs
    Frequently Asked Questions
    How do I adjust the kamado to reach a given temperature and then maintain it?
    One important attribute of the Ceramic Kamado Grills is its ability to set and accurately maintain a desired temperature. The kamado has a two damper system that facilitates easy heat control. By adjusting both the top and bottom dampers, the heat inside the kamado can attain and hold temperatures ranging from under 200°F to over 750°F This range should accommodate any cooking needs — from low-temperature smoking to high-heat searing. The thermometer installed on the ceramic lid will provide accurate internal readings without opening the lid.

    A dual function metal top is included with each kamado grills. The daisy wheel design contains openings that can be adjusted to allow more or less air to "fine tune" the desired cooking temperature. Opening the entire sliding metal top will achieve high temperatures more quickly.

    Already installed on the base of each kamado is a stainless steel draft door, which now has a mesh panel for extra safety. (If you have an older kamado without the mesh, you have the option of purchasing a replacement draft door with the mesh.) It is best to keep the mesh panel fully closed to prevent hot ash or coals from popping out. As with the dual function metal top, you can adjust the draft door opening slightly to "fine tune" the cooking temperature or open the solid door fully to reach higher temperatures faster.

    How much charcoal do I need to achieve maximum temperature?

    To achieve maximum temperature, the Auplex Kamado requires no more than a ¾ full fire bowl. Less than a ¾ full fire bowl will reduce the maximum temperature that can be achieved but will not reduce the burn time.To achieve the best results, it is recommended to use Lump Charcoal which allows lighting ease, longer/hotter burning and can be reused.
    WARNING DO NOT USE LIGHTER FLUID TO IGNITE CHARCOAL. Ceramic grills will absorb lighter fluids retaining the smell and flavor.

    Am I doing something wrong if I open my kamado and flames come out?

    If you've been cooking at temperatures above 300°F, be very careful when opening the lid. First raise the lid an inch or two and pause to "burp" it before raising the lid completely. This will allow the sudden rush of oxygen to burn safely inside the kamado and not as a flashback which could startle you and possibly cause injury.


    There is a gap between the dome and base of my kamado and smoke is leaking out. How can I correct this?
    Fortunately, a small gap between the base and the dome can be easily fixed. Simply loosen the upper band just enough to move the lid; then press the lid down tightly against the base and retighten the bolt. This should eliminate the gap and resolve smoke leakage.

    If this technique does not remedy the problem, there is another option. Sometimes through normal use the two nuts holding the spring to the lower edge of the band can loosen. If these nuts are no longer in a parallel line, tighten them until they are parallel again.

    What are the procedures for replacing a worn gasket?
    Should the gasket eventually show signs of excessive wear, it can be easily replaced following these simple steps:
    The kamado grills should be completely cool before attempting to work on the gasket.
    Remove the old gasket with a flat-edged scraper or box cutter.
    Clean the rim of the base and lid with acetone (preferred) or rubbing alcohol and let dry for at least 30 minutes. The surface must be totally clean for the new gasket to adhere.
    The new gasket is self-adhesive but you can use a spray adhesive (Super 77 by 3M) to ensure a good seal. If using the spray adhesive, spray a small amount around the rim of the base and lid. Allow this to set for about 2 minutes to become tacky.
    Remove the backing from the gasket and press firmly down onto the rim. Bend the gasket around the rim as you press down. Do not stretch the gasket; there is ample material for the top and bottom rim of the Ceramic Kamado Grills.
    Allow the adhesive to cure for 24 hours with the lid closed before using the kamado.
    If the gasket should loosen, glue it back on with Elmers glue or another household adhesive.

    One of the kamado ceramic pieces has a crack. What should I do?
    The fire ring and fire box often develop superficial fissures or small cracks. This is due to normal aging of ceramics and will not affect the cooking results or durability of your KAMADO GRILLS. Should the ceramic ever break apart, it can usually still be used for cooking until a repair can be made. Any of our ceramic parts can be easily repaired with the use of a heat resistant epoxy. Look for a high temperature, non-toxic epoxy, available at most home center or hardware stores. Follow the instructions that come with the product. The repaired part should be ready within a few hours.


    Mold has grown in my kamado. How can I remove it safely?
    Mold is naturally in the air around us virtually all the time. When it settles in a warm, moist environment, such as the interior of the kamado, it can readily grow and spread. When this occurs you will actually see the mold. To eliminate it, just light the kamado and bring the temperature up to 450°F and allow the kamado to "cook" for about 30 minutes. Then close the vents to put out the fire; after it cools down use a wire brush to remove any leftover mold residue. Do not use any chemicals to treat the mold! The ceramics can absorb the chemicals and emit dangerous fumes when the kamado is in use thereafter.

    What can I do to keep my wood table free from grease and food stains?
    Some kamado owners elect to purchase a Ceramic Kamado Grills wood table instead of a nest. Available in several sizes, these tables are made of Cypress and they are very light in color in their natural state. Cypress is very rot resistant and will weather naturally to a light grey color. To retain the original color, use a clear protective deck coating on the entire surface of the table. If another darker color is desired instead, stain the wood with any outdoor wood stain. Applying a protective finish to the table will prevent or diminish grease and food stains; the protective finish will keep the table attractive for many years, even with frequent use of the kamado.


    Why use a ceramic cooker instead of a steel bbq or cooker?

    Flavour! Moisture! Ease of use! Reliability! Enjoyability!Ceramic does not rust away. Ceramic materials, stones, tiles and clays have natural insulation properties and for thousands of years they have always been used in making the very best Kilns, Tandoori, Pizza, Bread ovens etc.

    Natural ceramics help seal in the moisture and flavour of your food, creating a taste comparison that steel BBQs and ovens can not compare with.
    They hold consistent long cooking times, we are talking all day cooking unattended with one one load of charcoal, no temperature fluctuations, no need to check the cooker regularly or refuel  just to cook a long roast.

    They are safe to touch the outside when cooking, it will get hot but you will not get burnt by touching the outside. A steel kettle or gas bbq would certainly burn you if touched during a long hot cook.They seal in moisture and improve food quality and tastes, due to the natural insulation and flavours of the kamado ceramics. Steel cookers tend to dry food out and do not contribute to the flavour or moisture retention of the food.

    Kamado do not rust away.


    How big are the kamado grills? Are they Heavy?
    Yes they are! The Approx size is around 850mm high and around 580mm in diameter, they weigh around 85kg! They are a two-three strong person lift, but are easy to move with a hand trolley.


    Are the ceramics kamado grills faster or slower to cook with?
    Both! Once the charcoal is glowing and the lid down the heat really cranks up fast, and because you are cooking in a dome you cook all sides at once so cooking is quicker and more efficient, you only need to turn food once. On the other hand with a small amount of charcoal and plenty of time you get the unit to cook ultra slowly at very low temps which is great for slow roasts and smoking.


    What about cleaning?
    Welcome to the worlds first self cleaning out door cooker BBQ! Well as close as!

    We have no fat or grease trays to collect disgusting mess that always overflow make mess and leave smelly gunk everywhere.We burn our fat adn mess as we cook! Simple really, even marinades melted cheese on the inner walls of the cooker etc all burn away at high temp.
    We do not have fat and grease build up on our metal BBW hood, because we do not have one, again fat slatters etc will be burnt away at high temp cooking! A soft wet cloth to wipe dust from the exterior once every now and then, a BBQ brush the grids when hot, turn them over occassionaly do clean the other side.
    There is nothing to clean on the inside of the oven as it burns off naturally at high temp, no fat or grease trays.
    After a few sessions of cooking remove the ash with the supplied tool, (add the ash to your organic compost !) Cleaning the ash out will ensure the airflow which means easier better burning with more precise temperature control.
    If you really wanted to be kind to your Kamado Grill Dome you could put a good stainless oil on the stainless compents a few times a year depending on the conditions of where its is eg. near the beach more often. A good car polish on the outer to ensure its gleam and shine is protected.

    Thats all there is to it! Too simple really, compare that to all the steel gas cookers on the market at any price bracket, or even your oven at home!

    Chinese   German   Spanish   French   Italian   Portuguese   Japanese   Korean   Arabic   Russian   Indonesian   Vietnamese

    Webpage copyright AUPLEX GROUP   闽ICP备09050755号